Updated: 20th December 2020
Funding Routes are committed to putting the businesses we work with first and being transparent on how we collect, use and protect your personal information. The data controller is Funding Routes Ltd (referred to in this policy as “we”, “us” or “our”). We want you to be confident that the personal information you give us is safe and secure with us, and understand how we use it to offer you a better and more personalised experience on .
the personal information we collect;
how and why we collect and use your personal information;
why we process your personal information;
when and why we will disclose your personal information internally, or to other organisations;
the rights and choices you have when it comes to your personal information;
the steps we take to ensure your information is kept secure and confidential;
how long we will hold your information for; and
how to contact us.
2. Personal information we collect about your business
When you register for the Funding Routes News Update emails you must provide us with your email address and name
When you register interest for any Funding Routes service you must provide us with your email address, name, organisation, business requirements, and telephone number
3. How we collect and use your business information
This section explains how we collect and use your business information.
3.1. Funding Routes News Update emails
We collect your email address and name when you register to receive our Funding Routes Update emails.
3.2 Funding Routes Services
We collect your personal information from you when you request certain services via forms on . We use this so that we can manage your request.
If we need to pass your personal information to a third party to meet your request, we will make it clear at the time you submit your details. In accordance with section 1 above, we recommend that you read the privacy policies of those third parties.
3.2.1. Finance or Foreign Exchange Eligibility
We use the business information you give when you submit a request for information from either a business finance provider or a foreign exchange provider.
All personal information that we hold enables us to provide your company with the most up to date information on both business finance and foreign exchange providers that may be suitable for your business requirements. You can email us to request we delete your business information for you at .
We collect and use your email and IP address to enable you to post on . We use your email and IP addresses for admin, troubleshooting and investigatory purposes, as well as to prevent spam.
3.4. Internal reporting, insight and analysis
We may also use the personal information referred to in this section 3 to generate aggregated, anonymised data for the purposes of internal reporting, insight and analysis, enabling us to improve and personalise , the products we offer and search results for . Where necessary this exercise may be carried out on our behalf by a third party – please see section 7 below.
3.5. Website personalisation
We may use the information you provide us to personalise aspects of , enable your details to be moved across our tools to speed up form filling and for market research. As part of this, we may match your personal information against information that has been collected by a third party. We are always working to make a better website for you and using your personal information in this way helps us to do this. It also means that if you’ve given us permission, any email we send to you is appropriate for your needs.
3.6. Contacting you
We collect and may use the information you provide to us to:
3.6.1 contact you in response to the communications that you have directed at us. We want to be able to help you so we use personal data to provide clarification or assistance in response to your communications;
3.6.2 invite you to take part in surveys, polls and other market research activities carried out by us and by other organisations on our behalf. Any feedback you provide will only be used to improve www.fundingroutes.com and will not be published. However, if we contact you about this, you do not have to take part in the activities;
3.6.3 award you a prize if you have won a competition we’re running.
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law (see section 12 below).
4. Why do we process your personal information?
We will only collect and use your personal information (as described in sections 2 and 3) in accordance with data protection laws. Our grounds for processing your personal information are as follows:
Consent – Where necessary we will only collect and process your personal information if you have consented for us to do so.
Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
to enable you to access and use ;
to follow up on expressed interest on ;
to communicate with you about your use of the Funding Routes services
to improve our . We may use your personal information to undertake demographic and geographic segmentation and generate anonymised profiling information to help us understand what you might be interested in and for market research. We are always working to make www.fundingroutes.com a better website for you and using your personal information in this way helps us to do this.
You have a right to object to our use of your personal information for these legitimate interests, including a right to object to profiling by us (see section 8 below).
5. Use of children’s personal information
We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.
6. Sharing your personal information with Funding Routes
Funding Routes might share the following information across Funding Routes owned websites, that includes;
6.1. Any personal information about you, including contact details (as opposed to aggregated or anonymised user behaviour data), we gather while operating shall not be tracked or otherwise used by Funding Routes without your informed consent (except for internal reporting, accounting or compliance purposes);
6.2. If you give separate informed consent for your personal information to be shared across www.fundingroutes.com then it may then be used to speed up form filling, or to personalise or improve your experience if you then go to those websites;
6.3. If we send you directly to Funding Route’s websites or you visit them independently, your personal information shall be subject to those websites’ privacy policies; and
6.4. Any of your personal information, including contact details, gathered while operating shall not be sold to third parties or used for the purposes of unsolicited communications from other parts of Funding Routes.
7. Disclosure of your personal information to other organisations
The personal information that we collect when you use is confidential. We may disclose your personal information to a third party in the following circumstances:
7.1. To our business finance and foreign exchange partners, if you give us permission to share your details so that we can help your business requirements;
7.2. If required or permitted to do so by law;
7.3. If required to do so by any court, the Financial Conduct Authority or any other applicable regulatory, compliance, governmental or law enforcement agency;
7.4. If necessary in connection with legal proceedings or potential legal proceedings;
7.6. In line with our own Terms and Conditions (in particular section 8 regarding reporting offending Comments to their ISP or to the authorities if their actions appear to amount to a crime).
8. How you can change permissions
Your privacy is of the utmost importance to us. All emails or other forms of communication directly from us to you will include clear instructions on how to unsubscribe. If you don’t want to be contacted by us anymore you can email . Section 9 below also sets out your other information rights.
9. Your information rights and responsibilities
9.1. You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. You will have the following rights:
9.1.1. Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
9.1.2. Right to erase: the right to request that we delete or remove your personal information from our systems;
9.1.3. Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
9.1.4. Right to data portability: the right to request that we move, copy or transfer your personal information;
9.1.5. Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we’re continuing to process your personal information.
We will use reasonable efforts consistent with our legal duty to provide you with your rights in accordance with data protection legislation.
9.3. If you’re not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator. In the UK, this is the Information Commissioner’s Office.
10.3. Some third-party technology we use (eg, embedded videos, social sharing) also drop cookies to improve your experience on their websites.
11. Keeping your personal information secure
11.1. Keeping information about you secure is very important to us so we store and process your personal information in accordance with the high standards required under data protection legislation. From time to time and for operational reasons the personal information we collect from you may be transferred to and stored in countries outside of the European Economic Area (“EEA”). Your information may also be processed by some of our service providers which operate outside the EEA. Different countries have different data protection and security laws and some of these do not offer the same level of protection as you enjoy under UK data protection legislation. However, when we appoint our service providers to help us provide products and services to you (which may include some based in the USA), we take care to ensure that they have appropriate security measures in place.
11.2. We do our best to keep the information you disclose to us secure. However, we can’t guarantee its security. By using you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
12. How long do we keep your personal information?
13. How to contact us
If you have any queries relating to our use of your personal information or any other related data protection questions, please contact .